A titanium 5.5mm trace chain with flat polished sections which glisten in the light and is available in 16", 18" and 20" lengths.
redgordy - 27/11/2018
Really happy with this Trace chain. Wanted it for a titanium pendant and it goes with it perfectly. Comparing it with other titanium chains it’s well made. Arrived next day too. Thank you!
Antti - 15/03/2018
I ordered a custom length chain because the lengths listed on the store were too short for me. Unfortunately the chain I received was shorter than I ordered so I had to return it. The return process was fast and I my return shipping costs were paid back fully (in fact a little extra). I was also a bit lucky that I was sent the wrong size at first because I had changed my mind about the style anyway (from flat curb to this trace chain) and it was convenient to do the change at the same time with the return. The customer support was really friendly and helpful.
Some suggestions for improvement: 1) Ordering bespoke items happened over the phone and I was a bit uncomfortable giving out credit card information over the phone. Would be more comforting if I could do it via the website. 2) The signature Ti2 triangle tag that comes with the chain has three sharp edges. I'm afraid it might give me a scratch, e.g. if I lay on the bed and toss and turn.
Overall I'm very happy with my purchase and the people at Prism Design/Ti2 are great!
We aim to deliver all items by insured delivery to UK destinations within 7 working days during non-peak times. Deliveries to destinations outside of the UK may take longer. For security purposes, all our deliveries require a signature. Please ensure that the delivery address you provide is secure and that you or someone on your behalf is available to sign for the delivery. Prism Design accepts no responsibility for someone signing for your delivery without your authority.
A delivery charge (which includes packaging and insurance) is added to all orders, as follows:
|UK Standard (items under £70.00)
|Royal Mail Signed For
|UK Free Delivery (items over £70.00)
|Royal Mail Special Delivery
|Royal Mail International Signed-For
Ti2 Titanium boxes are complementary on all purchases and all items will be securely wrapped for postage.
You may cancel your order at any time prior to receiving the item.
You have the right to cancel your order within 14 calendar days of receipt of the item and receive a full refund of any money paid. We will not refund your return postage costs and it is your responsibility to ensure that any items returned reach us in the same condition that you received them.
If any item is found to be faulty then it must be returned to Prism Design within 14 calendar days of receipt of the item and it will be replaced free of charge.